Frequently asked questions

Yes, the application is free. It includes basic features to manage a small business: sales registration, inventory of up to 500 products, expense tracking, and creation of up to 2 businesses. The free version includes ads. If you want more features or to remove ads, you can check our subscription plans.

Yes, the free version has a limit of 500 products. You can create a maximum of 2 businesses. You can view a summary of income and expenses for up to the last 90 days. It includes ads.

Yes, your information is secure. We use Google's Firebase as our cloud infrastructure, which guarantees data encryption in transit and at rest, automatic backups, and enterprise-level security certified servers. Only you and the people you authorize (sellers) can access your business information.

Yes, you can access your business from another device. On phones and tablets, download the app from Google Play or App Store and sign in with your email and password. If you have the Entrepreneur or Growth plan, you can also access from a computer through controldeminegocio.com. Remember you can have the app open on a maximum of 3 devices simultaneously.

You can check the prices of the subscription plans in the Subscription Plans section within the application.

To subscribe, open the app on your phone or tablet and go to the Subscription Plans section. Select the plan you want and complete the payment through Google Play (Android) or App Store (iOS). Billing and renewal management is handled directly by the app store.

No. Payment is handled by your phone's app store (Google Play or App Store): you can use a credit or debit card and, depending on your country, other methods the store accepts, such as account balance or gift cards.

Yes, anytime and with no penalty. You cancel from your Google Play or App Store account, under Subscriptions. You keep your plan until the end of the period you already paid for, and you won't be charged again.

You can cancel your subscription from your Google Play or App Store account, under Subscriptions: billing is managed by the store, not by us. If you have problems with the cancellation, please contact the app store's support team.

You can recover your password on the login screen, select the option "Forgot your password?" and follow the steps to recover your password.

You can change your password in the Preferences section, select the option "Change password" and follow the steps to change your password.

You can change your email in the Preferences section, select the option "Change email" and follow the steps to change your email.

You can delete your account in the More Options section of the main menu, select the option "Delete account" and follow the steps to delete your account.

In the "More Options" section, below your email you will find a "Verify" button. When you press it, a verification email will be sent. If you don't receive it, check your spam or junk mail folder. If after several attempts it doesn't arrive, wait a few hours before trying again, as frequent sends may be temporarily limited for security.

Yes, you can create access accounts for your sellers in the Preferences section, select the option "Seller user management" and follow the steps to create access accounts for your sellers.

You can add a product to an existing sale on the Sale Detail screen, select the option "Add product" and follow the steps to add a product to an existing sale.

When registering a product, select the option "Scan barcode or QR code", capture the barcode or QR code of the product and save it along with the product information. When making a sale, you can search for the registered product using the barcode or QR code to facilitate the search.

You can add a category to a product in the Preferences section, select the option "Product categories". You can also do it directly when creating the product, once your category is created, select the category you want to assign to the product.

You can delete a category from a product in the Preferences section, select the option "Product categories" and swipe left on the category you want to delete.

You can create payment methods in the Preferences section, select the option "Payment methods". There are 4 default payment methods in the application which are cash, transfer, credit and debit card, on credit (this is used for accounts receivable and payable), you can add more payment methods according to your needs.

You can delete a payment method in the Preferences section, select the option "Payment methods" and swipe left on the payment method you want to delete. The 4 default payment methods cannot be deleted.

Open the sale detail and tap the options menu (⋮) in the top bar: there you'll find “Payment list”, with every payment recorded for that sale. The option only appears once the sale has payments.

Open the account payable detail and tap the options menu (⋮) in the top bar: there you'll find the history with every payment recorded. The option only appears once the account has payments.

Yes, you can change the PDF size. By default it generates in A4 format, but if you have the Entrepreneur or Growth plan, you can change it to thermal printer formats (58mm, 80mm, 110mm) from the Preferences section.

Open the client detail and tap the “View sales and debts” button: you'll see all their purchases and any outstanding balance. It's available to the business administrator.

Open the salesperson detail and tap the “View sales” button: you'll see every sale they recorded. This feature is part of the Growth plan.

You can modify the number of decimals in prices in the Preferences section, select the option "Decimals for prices" and select the number of decimals you want to display in prices. The options are 0, 1, and 2 decimals. The application takes care of formatting the number of decimals in prices.

Yes! You can now access your business from your computer through our web platform at controldeminegocio.com. You just need a web browser and your Control de Mi Negocio account. For phones and tablets, we recommend downloading our apps directly from Google Play or App Store for the best experience.

Yes, you can generate a product catalog in PDF with photos and sale prices. This feature is available on the Entrepreneur or Growth plan. The catalog is automatically generated with products that have a photo and sale price. You can share it directly with your customers.

You can edit the name of your business in the More Options section, press on the business profile, swipe left on the business list the business you want to modify, and then you can change the name. You can find a video in our video tutorials section.

You can remove ads from the application by purchasing a subscription plan. You can see the subscription plans in the Subscription Plans section within the application.

You can create a credit sale from the main screen in "Create a sale", select "On credit" as the payment method and when saving this sale, it is registered as an account receivable.

Our application is not related to Google Maps or Google Business. If you want to edit your business information that appears on Google Maps or Google Business, you must do it directly from the Google platform (business.google.com). Control de Mi Negocio is an independent application for managing sales, inventory, and expenses.

You can change the color of the rows in the sales, products PDF in the Preferences section, select the option "Customize PDF" and select the color you want to assign to the rows. You can select a color from the color palette.

Yes. On the Products screen, open the options menu and choose “Import from Excel”. There you'll find the instructions and a template to download: fill it in and upload it. Available on every plan.

Yes. On the Products screen, open the options menu and choose “Update stock from Excel”. You download your inventory, change only what you need and upload the file again. Important: an empty cell means “leave the value as it is”, not clear it. This feature is part of the Entrepreneur or Growth plan.

Yes, the application has a cash closing, to activate it, you must go to the "Preferences" section and enable the cash closing.

Yes, you can print your invoices, quotes, and catalogs directly from the app. When generating the PDF, use the share option and select "Print". Make sure your printer is connected via WiFi, Bluetooth, or local network.

Yes, you can change the prices of products for a particular sale. When you create a sale and add a product, swipe left on the list the product you want to update. On the Sale Detail screen, you can change the prices of the products, you just need to swipe left on the product and change the price. This does not affect the product price in the product list.

No, the application does not have the functionality to customize a product. You must create a product for each characteristic you want to add. For example, if you want to register a t-shirt and add different sizes and a different price for sizes, you must create a product for each size independently.

With made products (Growth plan). First create each raw material as a regular product, with its unit of measure (kg, g, l, unit…), the quantity you have and its cost price per unit; the sale price can stay empty if you don't sell it on its own. Then create the final product and, in the «Made with» section, tap «Add ingredient»: choose each raw material and enter how much one unit uses, in that ingredient's unit (if flour is in kilos and it uses 200 g, enter 0.2). Finally choose how you work it: «I make it when they ask for it» deducts the raw materials on every sale and shows how many units you can still make; «I make it ahead and keep it ready» deducts them once when you record the batch you made, and the product keeps its own stock. The product's cost is calculated automatically from what it uses of each ingredient. In the form, next to «Made with», «How it works» has more examples.

You can change the logo of your business in the More Options section, press on the business profile, swipe left on the business list the business you want to modify, and then you can change the logo. You can find a video in our video tutorials section.

No, once the account is deleted, it cannot be recovered. All data associated with the account is permanently deleted. If you want to use the application again, you must create a new account.

Yes, you can have multiple users on the same business. From Preferences > Seller User Management, you can create access accounts for your sellers or employees (available on the Growth plan with up to 5 users). Each business has a single administrator. Sellers have limited permissions: they can register sales, customers, and manage cash register closings, but do not have access to settings or advanced reports.

Yes, you can view the same business on multiple phones. You just need to download the application on the desired phones and log in with your email and password. Remember that you can only have the application open on a maximum of 3 devices simultaneously.

You can see what your business has sold in the "Dashboard" section on the main screen, in that screen you will find the sales of the day, at the top you will find 2 options to see previous days or search by date range.

No, the application does not have the functionality to manage 2 different currencies in the same business. The application manages a single currency per business.

You can register your employee in the Preferences section, select the option "Seller user management" and follow the steps to create access accounts for your sellers.

You can make a payment to a credit sale or account receivable on the Sale Detail screen, select the option "Debt payment" and indicate how much was the corresponding payment or if the entire debt was paid, you also have this option available.

Yes, you can create quotes from the Quotes module available on the Growth plan. You can manage statuses (pending, accepted, rejected, expired), set a validity date, generate a PDF of the quote, and convert it directly into a sale.

No, the application does not have the functionality to register returns or credit notes.

No, the application does not have the functionality to manage your employees' payroll.

You can delete a sale in two ways: (1) In the sales list, swipe left on the sale and select the delete option, or (2) From the Sale Detail screen, look for the delete option. Keep in mind that when you delete a sale, the products return to inventory.

To generate a PDF of the sale, the sale must have a registered customer, within the sale detail at the top you will find an icon to download the PDF or in the sales list, swipe left on the sale you want to generate the PDF and you will find the option.

No, the application does not have the functionality to carry consecutive numbers for invoices.

No, the application does not have the functionality to register electronic invoices.

Currently, subscription plans are purchased through the Google Play or App Store from your mobile device or tablet. If you use the web version, you will need to subscribe first from the mobile app.

No, the application does not have the functionality to register different costs for a product.

The app shows your information without a connection, but recording sales, purchases or inventory changes needs internet. That way what you record is saved in the cloud and looks the same on all your devices.

From a single account you can register several businesses and use each one as a branch: up to 2 on the Free plan and up to 5 with any paid plan (No Ads, Entrepreneur or Growth). One payment covers every business in your account. Each business has its own inventory, sales, clients and reports, and you switch between them from the menu. Keep in mind that data isn't shared between businesses: there is no report that consolidates several branches into one view.

The application allows you to set a wholesale price per product with a minimum quantity to apply it automatically (available on the Entrepreneur or Growth plan). However, it does not have a complete wholesale sales system with differentiated price lists.

No, a seller can only be associated with one business at a time.

Yes, it's A4 by default, but you can change it for thermal printer sizes from the preferences section.

The dashboard displays only sales and expenses for the current day. This decision is made for efficiency and cost reasons. If you want to view information from previous days, you can do so from the statistics section, by selecting a date range, or by reviewing the last 30 days. We recommend using these options sparingly to maintain good application performance.

No, each salesperson account is linked to a specific business. If you manage multiple businesses and need salespeople for each one, you will need to create separate salesperson accounts for each business. For example, if you have 2 businesses, you will need to create 2 separate salesperson accounts, one for each business.

This plan lets you enjoy the app without ad interruptions, giving you a smoother experience. It also extends your historical data access, allowing you to view income and expense summaries for up to 180 days, both individually by day and by date range. You can also create up to 700 products for your inventory. It's ideal if you want to remove ads and need access to data beyond the free version's limits. Check the price and more details in the Subscription Plans section.

The entrepreneur plan is designed for growing businesses that need more advanced tools. With this plan, you can use the integrated calculator for quick calculations, customize the title of your sales PDFs, enable daily cash register closing, and create custom payment methods. You also unlock the ability to mass-update products with Excel, add products to existing sales, view statistics like your top 5 products and salespeople of the month with sales charts, generate PDF catalogs with product photos, export customer lists, create unlimited products, and adjust the print size of your receipts (58mm, 80mm, 110mm) for thermal printers. Additionally, you can access historical data for up to 1 year and download reports from up to 2 years ago. It's perfect for those looking to professionalize their management. Check the price in the Subscription Plans section.

The growth plan includes all the features of the entrepreneur plan and adds capabilities designed for businesses with work teams and more complex operations. You'll be able to create up to 5 access accounts for your salespeople, view the top 10 products sold by each salesperson, organize your inventory with custom categories, record and manage accounts payable, export salesperson sales PDFs, and scan barcodes or QR codes for your products. Additionally, you receive real-time notifications when your salespeople perform important operations, and access historical data for up to 4 years. It's ideal for businesses that need to delegate functions and maintain detailed operational control. Check the price in the Subscription Plans section.

In most cases, when you change to a different plan through the App Store or Google Play, they schedule the update to take effect when your current plan expires. This is to ensure you get the full value of the plan you've already paid for. Your new plan will automatically activate once the current subscription period ends. IMPORTANT: Do not cancel your current plan from the App Store or Google Play if you've already scheduled an upgrade, as canceling will also cancel the scheduled update to your new plan. Simply wait for your current plan to expire, and the new plan will activate automatically. All plan management (charges, updates, and cancellations) is handled directly by the App Store or Google Play, not by us.

Yes, you can add your own custom units of measurement for your products. To do so, go to Settings > Preferences and look for the "Units of measurement" option. This feature is available for users subscribed to the Entrepreneur or Growth plan.

Yes. Turn on "Scheduled date" in Business > Preferences and you can give each sale the date of the event or delivery, without changing the date the sale was recorded. In the sales history, tap the "Scheduled date" chip to see your sales by that date instead of the recorded one. You can add or change that date from each sale's detail.

Yes. This feature is only available in the Entrepreneur and Growth plans.

If your subscription expires you will be able to view previously created sales, but you will not be able to edit them; if the sale is on credit you will only be able to register payments, and if you need to edit a sale made with multiple payment methods you will have to delete it and create it again without this feature.

Yes. You can combine cash, transfer, dataphone, credit, Nequi, etc., depending on how the customer paid you.

Yes, as long as you have an active plan, but you must make sure that the total of the methods matches the final value of the sale; if you change products or discounts you will have to adjust the payment methods and, in addition, if the sale has "On credit", that method cannot be deleted and if you want to remove it you will have to delete the sale and create it again.

The app will not allow you to save the sale until both values match exactly.

Yes. You can register a part paid and leave the rest as an outstanding balance to then register payments.

No. Once the sale is created initially, it will remain saved that way; you cannot convert a simple sale to multiple or a multiple to simple.

Yes. When you open a sale you will be able to see the complete list of methods used along with the amounts associated with each one.

You must enter the sale, select "Debt payment" and write only the value of the new payment, without adding previous payments.

You must adjust the amounts of the payment methods again to match the new final total, otherwise the app will not allow you to save the changes.

You can increase the debt without problem, but if it already has registered payments you cannot decrease the value of the sale below the total paid; to do so you would have to delete the payments first.

If you have an active plan you can edit the sale following the previous rules, but if your plan has expired you will have to delete the sale and create it again.

You can close an accounts receivable by indicating that the entire debt was paid, this is done from the sale detail in the "Debt Payment" option.

The application allows only one administrator per business. If you need someone else to have access, you can create a seller account with available permissions (Growth plan). Seller accounts have limited permissions such as registering sales and customers. We are working on improving the role system for future versions.

To generate a PDF of a sale, it must first have an associated customer. Then you can do it in two ways: (1) From the sales list, swipe left on the sale and select the PDF option, or (2) From the sale detail, press the "Export PDF" button.

Yes, from Preferences in the PDF section you can enable or disable the "Show sale ID in PDF" option. When disabled, the sale ID will not appear in the generated document.

Yes, from Preferences in the Sales section you can enable or disable the "Use discount in sales" option. When disabled, the discount field will not be shown when creating, editing or viewing a sale, nor in the PDF.

With the free plan you can create up to 2 businesses. With any paid plan (No Ads, Entrepreneur or Growth) the limit rises to 5 businesses, and one payment covers them all.

Yes. Your plan belongs to your account, not to each business, so one payment covers every business you create in that account: up to 5 with any paid plan (2 on the Free plan). Each business keeps its own inventory, sales, clients and reports, and you switch between them from the menu.

To delete a record, swipe the item to the left in the corresponding list. This will display the delete option. This action applies to sales, expenses, products, clients, sellers, and other records in the app.

You can access the web version at controldeminegocio.com using any modern browser (Chrome, Firefox, Safari, Edge). You just need to sign in with your email and password. This feature is available for users with the Entrepreneur or Growth plan.

The web version works with the latest versions of Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari. We recommend Google Chrome for the best experience. Make sure your browser is up to date.

Yes, all information syncs automatically in real time. Sales, products, expenses, and other data you register from your phone will be immediately available on the web version and vice versa. Both platforms use the same cloud database.

The web version includes most of the mobile app's features. You can scan barcodes on the web using a scanner gun connected to your computer (USB or Bluetooth), both when selling and when registering products or purchases. What the web doesn't have is camera scanning, which is phone-only, and push notifications. We recommend using the mobile app as your main tool and the web version as a complement from your computer.

No, the web version is available only for users with the Entrepreneur or Growth plan. If you try to access with the free or Ad-free plan, you will see a message indicating that you need to upgrade your plan. You can subscribe from the mobile app.

No, all information is automatically stored in the cloud. You don't need to do manual backups. Your data is available from any device where you sign in with your account. If you want a local copy, you can export your products, sales, and expenses in Excel or PDF format.

No, sellers have limited permissions. They can register sales, create customers, and manage cash register closings, but they do not have access to financial reports, business settings, or other sellers' information. Only the administrator has full access to all business information.

Yes, you can set a minimum stock quantity for each product. When a product's quantity falls below the minimum after a sale, you will receive an automatic notification. This feature is available on the Growth plan. You can also enable a daily alarm with a summary of low-stock products.

Yes, you can set a wholesale price per product. When registering or editing a product, set a wholesale price and a minimum quantity to activate it. When you add that product to a sale with a quantity equal to or greater than the minimum, the wholesale price is applied automatically. This feature is available on the Entrepreneur or Growth plan.

Yes, you can download income and expense reports in Excel format. Go to the Statistics section and select the download report option. The available date range depends on your subscription plan.

Yes, this feature is available on the Entrepreneur or Growth plan. You can enable it from Preferences > Sales > Enable shipping cost.

The web version keeps form data (such as sales, quotes, or expenses in progress) in the browser's memory while you navigate. If you refresh the page (F5 or Ctrl+R), the browser restarts the application and unsaved data is lost. To avoid this, make sure to save your record before refreshing the page.

You can navigate normally. The web version behaves like any modern site: the browser's back and forward buttons, history and direct links to a screen all work fine. You can also use the internal controls, such as the “Back” button in the top bar or the sidebar menu. The only thing worth remembering is to save what you're entering before reloading the page, because a half-filled form isn't kept on reload.

Some screens require prior data to work correctly (for example, a sale detail or product search). If you use the browser's back button instead of the application's controls, you may reach a screen without the necessary data. If this happens, use the sidebar menu to return to the main section.

If you close the tab or browser while creating a sale, quote, or expense, unsaved data will be lost. All information you have previously saved (completed sales, created products, etc.) remains safe in the cloud. Only data from records you haven't finished with the Save button will be lost.

If you do not sign in for 24 consecutive months, your business information (products, sales, expenses, customers and suppliers) may be permanently deleted. Before deleting data from a business with recorded information, we send a notice to the email address of your account at least 30 days in advance. Your login account is not deleted: you can sign in again whenever you want and create a new business. To keep your information, simply open the application from time to time.